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FREQUENTLY ASKED QUESTIONS
1. How do I apply for Residence? You can apply for Residence by filling out the online application. You may also apply by mail, fax or in person. Applications will be accepted until May 3, 2010 to be considered for the acceptance lottery. Any applications received after May 3, 2010 will be placed on a wait-list on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit. 2. What is the $500.00 deposit used for? A deposit of $500.00 is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us, once you have moved out we will compare your room inspection form to the current state of your room. Payment for your security deposit can be made by American Express, Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence. 3. When will I find out if I have been accepted into Residence? On June 1, 2010 we will start mailing out acceptance packages. Please allow 2 - 3 weeks to receive your acceptance package. Applicants must meet all required deadlines with their paperwork and payments. 4. What is included in the acceptance package? In the acceptance package you will receive a lot of paperwork, including a Welcome Letter and the Student Information Form. These two documents will provide you with all of the critical information you will need to know about the next stages of the acceptance process. The Welcome Letter provides some brief details for you to keep as a reference; however, we need you to fully complete the Student Information Form and return it to the residence as soon as possible. It asks for important information related to contact information, payment information, health information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. Also included in the acceptance package will be a copy of your Student Residence Agreement (SRA), which is a legal document that serves as the contract between you and the residence. Please ensure you read it over carefully, complete the final page, sign it, and return it to the residence with your Student Information Form. 5. What if I can not make the payment options in the acceptance package? If you are unable to meet the payment options set out in your acceptance package please contact one of the Residence Managers to set up a Payment Plan. When a guarantor signs the SRA they are taking financial responsibility for the Resident. If the Resident is unable to make any payments it is the responsibility of the Guarantor to meet these financial requirements. 7. When do I have to send my acceptance package back? You are required to send your acceptance package back by July 2, 2010 in order to guarantee your spot at Residence. Please ensure all paperwork is completed in full and payment is included with your acceptance package. 8. How is my roommate selected? Everyone who is accepted into Residence must fill out a ‘Personality Profile’ that is located in your Student Information Form. Your roommate is selected based on your answers to the personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same suite. Please note that there are no co-ed suites available. 9. When do I find out who my roommate is? At the beginning of August we will mail out a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate is order to get to know them better. 10. When do I find out what room I am in? You will find out who your roommate is, we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival. 11. When can I move-into Residence? The official move-in dates for Residence are September 5 - 6, 2010. You may move-into Residence earlier however there is an early move-in charge of $30.00 per day. If you wish to move-in earlier then the official move-in dates, please indicate this on your acceptance package. 12. Can I visit the Residence? We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. 13. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. 14. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy 15. Can I stay in Residence over the winter break? We do offer a winter break option for all our students. You must inform the Residence staff prior to December 1, 2010 if you plan on staying for either the entire break or part of the break. 16. Am I required to purchase a meal plan? It is mandatory to purchase a meal plan to live in the South Village building, however it is not mandatory for the Simcoe Village building. Durham College offers a variety of meal plan options through their food service provider Chartwells. If you are interested in purchasing a meal plan please visit http://www.dineoncampus.ca/DCUOIT. 17. Is housekeeping service offered? Yes there is! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongings and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student’s responsibility to clean. The Residence has vacuums available at the front desk for your use. 18. What if something breaks in my room? If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 8:00 AM to 4:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable. 19. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Customer Service Representative during your first few weeks here at Residence. |
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